Privacy Notice

1. Identity and scope

Nextotalk provides software and infrastructure for businesses to manage customer conversations across digital channels, combining automation, AI, and human handoff when needed.

2. Personal data we process

Depending on enabled channels and integrations (for example, Meta platforms or Google Calendar), we may process:

• Identification and contact data, such as name, phone number, email address, and company.
• Conversation data, including message history, timestamps, channel identifiers, and operational events.
• Scheduling data when calendar integrations are enabled (for example, availability windows or appointment references).
• Technical data required for security and reliability, such as IP address and browser metadata.

3. Purposes of processing

• Deliver and operate the service contracted by each business.
• Route and manage customer conversations, including AI and human handoff.
• Support scheduling and calendar-related workflows when enabled by the business.
• Provide support, security controls, fraud prevention, and operational traceability.
• Comply with applicable legal obligations.

4. AI context and limitations

AI responses are generated within each business context and configured rules. When confidence is low or requests are out of scope, workflows can collect more information or escalate to a human agent.

5. Conversation retention and audit

Conversation history and key operational events are retained to preserve traceability, service quality, security, and continuity.

6. Service providers and transfers

We may rely on technology providers required to deliver the service, including:

• Messaging/social providers according to enabled integrations, such as Meta platforms.
• Calendar providers when enabled, such as Google Calendar.
• Infrastructure and storage providers.
• Automation and AI providers under service-delivery instructions.

Providers process data as processors under contractual obligations and applicable law.

7. Security measures

• Encryption in transit (TLS/SSL).
• Role-based access controls.
• Operational logging and auditability.
• Monitoring to prevent unauthorized access.

8. Data subject rights

You may request access, correction, deletion, or objection rights according to applicable law by contacting: contacto@nextotalk.com.

9. Changes to this notice

We may update this notice from time to time. The current version will remain available on this website.